PRIVACY pOLICY

 

 

Every day FrieslandCampina WAMCO Nigeria Plc (“Company” or FrieslandCampina) provides millions of consumers all over Nigeria with dairy products containing valuable nutrients. At FrieslandCampina, we feel responsible to protect the personal data of our consumers and business partners and to safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. We invite you to familiarize yourself with this Privacy statement, which we developed to inform you about the way we collect, use and protect your information.

  • This Privacy statement describes the collection and use of your personal information by FrieslandCampina WAMCO Nigeria Plc. (“Company” or “FrieslandCampina”). This Privacy statement applies whenever one of our web pages, mobile apps, social media pages or hardcopy forms redirects you to this statement on www.frieslandcampina.com.ng

    This Privacy statement does not apply to the use of your personal information by websites that are not operated by FrieslandCampina, even though links to these websites may be included on ours.

    This Privacy statement may change when prompted by new developments. FrieslandCampina advises you to read this Privacy statement regularly, in order to stay up to date on any changes. In case of major changes, we endeavour to inform you pro-actively.

    This Privacy statement was last updated on 1 August 2023.

  • To find out how we are using your personal information, please take a moment to read the sections below:

    Sharing and receiving your information with others
    Storing your information
    Using your information to improve our products and services
    Using your information to build profiles
    Using personal information of children
    Your privacy rights

  • If you contact our customer service by telephone, email, social media or by completing an online form, we register your query in our customer service database. We also register your name, address, telephone number, email address and all other personal data provided by you.

    We only use the data to respond to you, handling your complaints and, after removing all items that relate to you, for improving our products and services.

    Your personal information will be stored for no more than five years.

  • If you subscribe to our newsletters or leave your phone number for this purpose, your name, email address and phone number will be used to inform you about FrieslandCampina products, and related promotions and events.

    You may choose to give us more details, such as your age, gender or profession. We also store your interaction with our newsletters, for instance whether you opened the email or clicked on items in the newsletter. We use this information to get to know you better and to personalise our newsletters, for example by:

    * Showing events that are organized in your region
    * Highlighting products or offers based on your age, gender or consumption behaviour
    * Sending a special offer on your birthday

    We also use the information to display advertisements of our products that may be interesting to you on third-party websites, like Facebook and Google. We refer to 2.7 ‘Interaction Via Social Media’ below.

  • You can take part in our contests and events. Examples are our prize contests, cashback actions, (free) samples, sweepstakes, loyalty programmes and organised excursions to farms.

    We collect your personal data, such as your name, address, email address and age. Your information is used to confirm your registration, to verify eligibility and to execute the event. If you subscribe to a newsletter when taking part in an event, we link the information to your (newsletter) profile.

    In addition to this Privacy statement, campaigns or promotions may be governed by additional privacy terms. Please take a moment to familiarize yourself with such terms before participating in any such campaigns or promotions.

    Your information will be stored as long as the contest or event is running, and a bit longer to be able to analyze data and measure effectiveness. This will never exceed five years after the event is closed.

  • If you choose to buy our products in our web shops, we use your information to conclude your order, to ship the products and to contact you in relation to your order.

    We register your contact and payment details, such as name, address, email address, account, bank account number and credit card details. We also store your purchase history and payment history.

    Your information will be stored for five years. Your transactional information (wire transfer details), will be stored longer to comply with laws.

  • When you are using our websites or apps, we collect technical information about your device and your interaction with our websites and apps.
    We collect information such as:

    * The IP address of your device
    * Information on the operating system and browser of your device
    * Your interaction with our websites, apps and online advertisements

    If the website you visit or the app you use enables login, we also connect the information to your personal account (like your web shop or loyalty programme account), to optimise your browsing experience and provide you relevant information across all channels. Find out more about how we’re using your information to build profiles in section 3.4 below.

    Cookies
    We use cookies to collect the information. Cookies are small data files that are created on the device you use to visit our website. Cookies prevent you from repeatedly providing your data, specifying your choices or putting products in your shopping basket. They allow us to show you advertisements of our products on third-party websites. So, your information also becomes available to the other parties involved in publishing our advertisements. We will always seek your consent, before using these type of cookies.
    Cookies used for advertising are stored on your device for a maximum of twelve months following your last visit. You can always disable cookies yourself or delete them from your device. You can find all details in our Cookie statement. If you choose to delete cookies, our website may not operate as optimally as before, and some services may no longer be available to you.

    Geolocation / GPS
    We also use your geolocation in some of our apps, but only when you have enabled this. We use your device’s GPS signal to push certain content to your device, such as a movie, loyalty points or website links when you’re near a specific location or in a geographic location.
    We do not store your historical locations. We only use your last known location. We store your visits to geographic areas which were marked for specific campaigns or events . This information is deleted when the campaign or event is finished. You can switch off sharing location/GPS data in your (mobile) device settings at any time.

  • If you choose to take part in one of our consumer panels, tastings or surveys, we use your input to improve our products and services. We value your opinion, as it enables us to bring high-quality dairy products to our consumers.
    If you occasionally take part in a panel, tasting event or survey on the street or at one of our business partners, FrieslandCampina normally does not collect and use identifying information like your name, address or contact details. We may ask for, or use, information like age and gender to be able to analyse your input and successfully market our products.
    If you take part in an online survey to give your opinion about our products, such as when clicking on a link to a survey in one of our newsletters, we will use your identifying information by:

    * Linking surveys to your (loyalty) account to automatically capture gender, age and region
    * Connecting your opinion to your consumption behaviour, which is stored in your profile

    This enables us to obtain more valuable input from you and to better understand your preferences. Apart from improving our products, we also add this information to your profile. Find out more about how we build profiles in the MORE INFORMATION section below.

  • On our social media pages
    When you communicate with us via social media (Twitter, Pinterest, YouTube, Instagram, Facebook and so on), we will receive some of your information. You can communicate on our social media pages by:

    *Placing a comment or sending a message
    * Uploading media
    *Becoming a follower (by clicking on a “like” button or subscribing to a YouTube channel, for instance)
    * Participating in our contests and campaigns on social media (Facebook lead forms, for example)

    We will receive information such as your (user) name, your profile photo, the place where you live, your email address and your gender. You can check your social media account settings and the social media privacy statements to find out more.

    We use your information to respond to your comments and messages, to analyse and measure our consumer population and to enable you to participate in our contests and events.

  • Our Business Premises are located at plot 7B, ACME Road, Ogba, Ikeja – Lagos, Nigeria and 20A Ikorodu Sagamu Road Odogunyan, Ikorodu, Lagos State.
    If you visit our business premises, we register your personal information, like your name, email address, date of birth, VCA, your organisation and, if needed and with your consent, an entry declaration for securing hygiene. The information may be collected digitally (through a portal) or physically by completing a form.
    We use the data to safeguard the safety and health of our products and employees, in case of calamities and to exclude unauthorised access to our offices and production facilities.
    Your personal information will be stored for no more than 1 year.

  • FrieslandCampina has the following legal bases for processing your personal data:

    * Your free, specific and informed consent;
    * Our legitimate interests of operating, protecting, and improving our business;
    * To enter into an agreement with you and for performing the relevant agreement; and/or
    * To comply with the law and legal obligations.

  • We store your personal data as long as it is necessary to fulfil the purposes specified in this Privacy Statement and we have a valid legal basis to process your personal data. Whenever the purpose for retaining your personal data is achieved or ceases to exist or we no longer have a valid legal basis to retain your personal data we will either (i) securely delete or destroy or (ii) anonymise the relevant personal data.

Sharing and Receiving your information with others

  • Which other parties have access to your information?

FrieslandCampina does not sell your information to others, but we make personal information available to partners that work with us to provide products and services, or that help us market to customers.
Whether your information is provided to these partners depends on the nature of your interaction with us:

* Email marketing partners, to send you our newsletters, call or text you
* Order fulfilment partners, to ship products to you
* Payment providers, to administer your (ordering products) and our (cashback) payments
* Media agencies, to manage our website and apps and to display advertisements on the internet
* Marketing agencies, to assist us in organising contests, promotions, loyalty programme and other events
* Companies that assist us in analysing customer data and building profiles
* Social media platforms, to show you our advertisements

Our partners only use your information under our instructions. We take measures to ensure that your information is used only for the purposes described in this Privacy statement.
Where necessary, we also share your information with FrieslandCampina group companies.
Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if FrieslandCampina is obliged to do so by law.

From which other parties do we receive your information?
FrieslandCampina does not collect your personal information from others without you knowing about it first. If we receive information from others, we always ensure that we have your consent for receiving and using the information.

 

Storing your information

We use various systems and databases to store your personal information. Some are managed by FrieslandCampina and others by our partners (see 5.1 above). Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection.
Most personal information is stored within Nigeria, the European Union Countries and the United States of America (USA) on general but secure servers operated by well-known service providers. If personal information is passed on to recipients in countries outside the European Union Countries and the USA, we will take additional measures to protect your information.
These additional measures include adopting measures to ensure adequate protection of your personal data in accordance with applicable data protection legislation, such as;

* Concluding a data processing agreement with the intended recipient including a detailed list of security measures to be taken by the recipient to secure your personal data;
* Conducting a transfer impact assessment before the transfer.

If you want more information about the measures we take to protect your personal data, please contact us as described below under the section titled ‘’How to contact us and how we respond to your request.

Using your information to improve our products and services:

FrieslandCampina uses the information you provide to us to measure, analyse and improve our:

* Products, based on your feedback
* Websites and apps, based on your use
* Newsletters, based on your interaction
* Contests and events, based on your participation
* Advertising, based on your interaction with them

Your information will be anonymised before it is used. We’re not interested in your particular situation but rather in trends and aggregated data.

Using your information to build profiles:

If you subscribe to our newsletters, create an account on our website, use our apps or take part in our contests and events, we create a profile for you. This enables us to get to know you and do more effective marketing and communication. It allows you to receive communications according to your interests and preferences.
This is how we build profiles:

* We link your surfing behaviour on our websites and apps to your profile
* We link your purchases in our web shops to your profile
* We connect data concerning your participation in contests, events, loyalty programmes and online surveys to your profile
* We mark your (possible) interests in your profile, based on the information above and demographic information, data resulting from market research and your interactions with us

If you would prefer us not to make profiles, or you’d like to correct or update your interests and preferences, feel free to send an email to consumercare.wamco@frieslandcampina.com

Personal Data of Children:

We understand the importance of safeguarding the privacy of children. We do not knowingly collect personal data of children without the consent of their parents or legal guardians. We ask children who are under the age of 18 and who are using our websites or apps in a way that requires them to submit personal data, to ask their parent or guardian to consent to submitting that data.
We may set age limits to participate in contests or other promotions. This restriction will then be mentioned in the terms and conditions of these activities. We may ask for certain personal data, like date of birth, to carry out age verification checks and enforce any such age restrictions.

Your Privacy Rights:

  • Requests for access, correction and removal of your data
    If you want to know what information we store about you, just ask and we will send you an overview of your personal information including ; The purpose of processing, The categories of personal data concerned, The recepients or categories of recepient to whom the personal data have been or will be disclosed, particularly recepients in third countries or international organisations, the period for which the personal data will be stored, or, if not possible, the criteria used to determine that period.
    No costs will be charged. If the information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct or delete it. If you have an account on our website, web pages or apps, you can also update your information yourself.


    Requests to stop using your data
    You can also ask us to not use your information anymore or to stop using it in a particular way, like for building profiles or sharing it with social media platforms (see 5.4 above).
    If you have given consent for the use of your information, you can withdraw that consent.


    Questions and complaints
    To ask questions or make comments on this Privacy Statement or to make a complaint about our compliance with applicable privacy laws, please contact Us or Write in to us at: Data Protection Officer, Legal Department, FrieslandCampina WAMCO Nigeria Plc plot 7B, ACME Road, Ogba, Ikeja – Lagos, Nigeria.
    You can also contact our Data Protection contact via email for at: Wamco.Legal@frieslandcampina.com.
    We will acknowledge and investigate any complaint about the way we manage personal data (including a complaint that we have breached your rights under applicable privacy laws
    If you have a complaint about the way we use your information or how we respond to your requests and questions related to privacy, you can also send a complaint to the Nigeria Data Protection Commission.

    How to contact us and how we respond to your request
    Requests can be made by clicking on the contact link on the website that forwarded you to this Privacy statement or publishes this statement. Alternatively, send an email to Wamco.Legal@frieslandcampina.com.
    We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others. We will reply to you anyhow within 30 days.

Email Address

consumercare.wamco@frieslandcampina.com

Office Location

Plot 7B Acme Road, Ogba Industrial Estate, Ikeja, Lagos.

Work Hours

Mon - Fri 08:00 - 16:00

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